Customer Service Representative – Appointment Setter Job Opening - Missouri

Company Overview

US Quality Construction specializes in exterior home improvement, providing high-quality renovations including siding, roofing, windows, and decks. Our team is dedicated to delivering exceptional service, ensuring our customers have a seamless and enjoyable experience from start to finish.

Position: Customer Service Representative – Appointment Setter

Location: Sedalia, MO

Type: Part-Time

Compensation: Competitive hourly wage

Job Summary

We are looking for a Customer Service Representative to focus on setting appointments for new sales leads and providing partial support to current customers. This role is essential in ensuring a smooth customer journey, from initial inquiry to project scheduling.

Key Responsibilities

• Schedule Appointments: Contact new leads via phone, email, and other platforms to schedule in-home consultations for our sales team.
• Lead Management: Follow up with prospective customers to confirm interest and maintain an organized lead database.
• Customer Communication: Assist current customers with appointment confirmations, rescheduling, and general inquiries.
• CRM & Data Entry: Accurately update customer information and appointment details in our system.
• Customer Engagement: Provide a professional and friendly customer experience, answering basic questions about our services.
• Collaboration: Work closely with the sales and production teams to ensure a seamless transition from lead generation to project execution.

Qualifications & Skills

• Previous experience in customer service, appointment setting, or call center roles preferred.
• Strong verbal and written communication skills.
• Ability to handle high-volume calls and customer inquiries professionally.
• Comfortable using CRM software and scheduling tools.
• Self-motivated, organized, and capable of working independently.
• Experience in the home improvement or construction industry is a plus.

Schedule & Compensation

• Monday, Tuesday, Friday: Full days from 12 PM - 8 PM
• Saturday: Half-day from 8 AM - 2 PM
• Competitive hourly wage

Sedalia Missouri, Customer Service Representative, Appointment Setter, Home Improvement, Call Center, Customer Support, Sales Support, Employment